Baystate Health
Director of Quality Improvement, Member Experience, & Health Equity
Springfield, Massachusetts · Director · Full-time
Sponsorship not specified$158k-$182kDetected 10 hours ago
Process ImprovementHL7/FHIREHR/EMRPublic HealthLeadershipLean Manufacturing
> stay_score
odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- You'll help advance data sharing, care-gap closure, provider performance, value-based care, and coordinated improvement initiatives - helping make the payvider model a true competitive advantage.
- Health Equity & Accreditation Serve as an executive champion for health equity and help embed equitable care and service principles throughout the organization.
- Actual salaries may vary by position and will be determined based on the candidate's relevant experience.
Responsibilities
- Lead quality improvement and member-centered performance initiatives.
- Optimize HEDIS, CAHPS, HOS, preventive care, and care-gap performance.
- Partner with clinical, operational, and vendor teams to address measure-specific opportunities.
- Support growth and retention through exceptional quality and member experience.
- Lead the strategy.
Requirements
- Strong knowledge of Medicare Star Ratings, HEDIS, CAHPS, HOS, and value-based care models.
- Experience leading NCQA Accreditation initiatives.
- Experience within an integrated delivery network, ACO, or payvider model.
- Experience partnering with providers to improve quality and clinical outcomes.
- Masters Degree (Required)
- Master's degree in Healthcare Administration, Nursing, Public Health, Business Administration, or a related field, required
- 7-10 years of progressive healthcare leadership experience, required
- At least 5 years of leadership experience in health plan quality improvement, accreditation, member experience, population health, or a related discipline, required
- Demonstrated experience with Medicare Advantage, Medicaid, and Commercial health insurance products.
- Experience leading or supporting NCQA Health Equity Accreditation.
Compensation
- Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system.
- Typically, a new hire can expect a starting salary somewhere in the lower part of the range.
- Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
- $158,371.00 - $182,041.00 - $215,342.00
- Develop and execute enterprise-wide strategies, annual work plans, goals, and performance measures across Quality Improvement, Member Experience, and Health Equity.
Benefits
- Advance health equity.
- This is an opportunity to shape how quality, member experience, health equity, and clinical performance come together to create better outcomes for the communities we serve.
- Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system.
- Enterprise Quality, Member Experience & Health Equity Strategy
- Chair or co-chair quality, health equity, member experience, and related governance committees.
- Partner with the Chief Medical Officer and executive leadership to improve clinical outcomes, member satisfaction, and operational effectiveness.
Company info
- Typically, a new hire can expect a starting salary somewhere in the lower part of the range.
Equal opportunity
- Baystate Health is an Equal Opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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This listing is sourced directly from Baystate Health's careers page and normalized into a canonical job model.