Bestfriends

Bestfriends

Animal Care and Adoptions Programs Manager - NYC

New York, NY

No sponsorship$75k-$80kDetected 20 days ago
ForecastingCustomer SupportLeadershipCommunicationTime ManagementPublic SpeakingMicrosoft Office

About the role

  • Managers act with urgency to leading teams to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success.
  • We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback.
  • Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives.

Responsibilities

  • We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments.
  • Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback.
  • Lead teams and volunteers to oversee, coordinate and conduct day-to-day lifesaving program activities including animal flow, adoptions outcomes, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving.
  • Prepare and manage the department's operational budget, forecasting, and performance metrics; participate in the maintenance of physical facilities or vehicles; develop a comprehensive knowledge of Best Friends' programs to advise teams.
  • Work with team to create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society's mission; provide superior customer service to all Lifesaving Center visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development.
  • Develop a detailed knowledge of Best Friends' programs and animals to speak knowledgably about and best match both the animal and client's (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service.
  • Oversee, support or assist the creation of engaging content for social media platforms, to include creation and/or editing of written, video, and photo content.
  • Work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center.
  • Represent Best Friends in media relations when requested and ensure to maintain Best Friends' voice across all communications.
  • Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; participate in the development of operating procedures; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.

Requirements

  • Ability to travel, including overnight stays, when needed.
  • Ability to travel via various forms of transportation.
  • 2-4 years' experience providing exceptional service to the public through customer service, volunteer coordination, animal related programs or similar is required.

Nice to have

  • At least 3 years of experience working in a professional capacity at an animal shelters with a strong preference for experience with adoptions and animal care programming.
  • Fear free certification is a plus.

Skills

  • Knowledge about shelter medicine and behavior knowledge for cats and dogs.
  • Basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.

Compensation

  • This position's hiring range is anticipated to be $75,000 to $80,000 annually, depending on experience, plus great benefits!

Benefits

  • Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
  • Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns.

Company info

  • By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Equal opportunity

  • Best Friends Animal Society is an equal opportunity employer.

Visa & Work Authorization

  • Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.
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This listing is sourced directly from Bestfriends's careers page and normalized into a canonical job model.