Rain
Implementation Manager
New York, NY
Sponsorship not specifiedDetected 11 days ago
SQLOnboardingCommunicationProblem Solving
About the role
- Rain is seeking a detail-oriented, passionate Implementation Manager to join our team.
- In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts.
Responsibilities
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
- Work with product managers to define business requirements for onboarding and create user stories
- To support this mission, we issue a card for our team to use for testing.
- Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny.
Requirements
- Bachelor's degree in Business, Analytics, Economics, or a related field
- 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
- Strong analytical and problem-solving skills, with the ability to work with complex data sets
- Experience with product analytics tools
- Excellent communication skills and ability to work cross-functionally with diverse teams
- Ability to work independently and take ownership of tasks while collaborating with team members
- Experience in the financial services or credit card industry
- Familiarity with SQL and other data query tools
- Knowledge of customer onboarding best practices in a tech-driven environment
Benefits
- Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
- Flexible working ☕ We support a flexible workplace.
- New Rainmakers will receive a stipend to create a comfortable home environment.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence.
- Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
- Health and Wellness 📚 High performance begins from within.
- Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Company info
- Rain makes the next generation of payments possible across the globe.
- We're a lean and mighty team of passionate builders and veteran founders.
- Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
- We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient.
- You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.
- If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
- We believe in an open and flat structure.
- You will be able to grow into the role that most aligns with your goals.
- Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
- Support the design of onboarding workflows for new business customers
- We offer a 401(k) with a 4% company match.
This listing is sourced directly from Rain's careers page and normalized into a canonical job model.