ServiceNow

Director, Product Management- Action Fabric

Santa Clara, California, United States · Director · Contract

Sponsorship not specified$221k-$387kDetected 19 hours ago

GraphQLRESTLLMsAgentic AIProduct ManagementProduct StrategyCRMFinancial ModelingCustomer SuccessLeadershipCommunicationCollaborationPublic Speaking

About the role

This is a foundational role at the intersection of platform architecture, consumption economics, and frontier AI integration.
Agentic AI adoption is moving fast, and the winners will be the platforms that make it easiest for agents to take action.
You'll work on zero-to-one product challenges, shape industry standards as they're being written, and have direct influence on how ServiceNow monetizes its platform in the agentic era.

That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
We're building an AI-native culture where technology and talent are unstoppable together.
Drive consumption economics and pricing calibration.

Deep experience with consumption-based or usage-based pricing models.
Experience with integration platforms, headless architectures, or MCP (Model Context Protocol).

Define the Action Fabric vision and roadmap as ServiceNow's headless access paradigm.

MCP Servers for customers (140+ customers, ~20,000+ invocations per week)
Agent to Agent
REST and GraphQL API surface for platform access
Action Fabric - the monetization and metering layer for platform actions through agentic access
When customers and partners ask hard questions about pricing, positioning, competitive alternatives, or roadmap, you are the product authority making real-time calls as adoption patterns and competitive dynamics shift.
Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
Build and own the telemetry framework for platform actions. You'll partner with engineering to instrument how customers consume the platform, what drives value, and where to optimize.
Partner with platform integrations and leading AI providers to ensure ServiceNow is a first-class action layer inside the tools customers already use.

ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations

This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.