Onward
Support Specialist
Remote (United States) · Full-time
Sponsorship not specified$17k-$20kDetected 16 days ago
Customer SuccessCustomer SupportZendeskCommunicationProblem SolvingAdaptabilityOrganizational SkillsTransportation Management
About the role
- We work with healthcare systems, PACE programs, public transportation agencies, and health plans to improve care access, reduce missed appointments, and relieve the burden of caregiving.
- This role is perfect for someone who thrives on helping others, loves problem-solving, and is energized by working in a fast-moving startup environment.
Responsibilities
- Be the first point of contact for riders, caregivers, and drivers via phone, chat, and email Support riders who's primary language is Spanish or English Handle ride bookings, support requests, and AI-overflow calls with empathy and efficiency Step in when automation needs a human touch - partnering seamlessly with AI support agents Coordinate trip details with drivers and partners to ensure on-time, accurate service
- lost items, updated instructions, ETAs, cancellations, or delays Keep support tickets up to date in Zendesk with clear, thoughtful communication Flag recurring issues and edge cases, helping improve workflows and automation
- If you thrive in fast-moving environments, love wearing multiple hats, want to help shape a category-defining business and lead a high-performing team, we want to talk.
Compensation
- $17.00-$20.00/hr Overview As a Support Specialist, you'll be the voice and heart of our rider experience, ensuring that every trip is safe, smooth, and supportive.
- This role is perfect for someone who thrives on helping others, loves problem-solving, and is energized by working in a fast-moving startup environment.
- Job Type: Full-time Pay: $17.00 - $20.00 per hour Expected hours: 40.0 per week
Benefits
- 401(k) Dental insurance Health insurance Vision insurance
- At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection at a time.
- Our door-through-door Companion rideshare services and transportation management platform help individuals with mobility and cognitive challenges access healthcare, community resources, and daily essentials.
- Full-time Pay: $17.00 - $20.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Vision insurance
This listing is sourced directly from Onward's careers page and normalized into a canonical job model.