Roofstock
Team Lead, Hospitality Operations
Rockaway Beach, Oregon, United States
No sponsorship$100k-$120kDetected 64 days ago
Performance ManagementLeadershipMentoring
About the role
- Think of it as a mini-GM role with less direct financial responsibility and more operational execution.
- The team is obsessed with people, in particular our owners, our guests, and our teammates.
- We extend our hospitality to everyone around us, there's no such thing as "not my job," and we celebrate our wins together.
Responsibilities
- Manage all hospitality operations within your zone, overseeing 2-3 Hospitality Ops Managers and a team of Coordinators
- Directly own the relationship with owners for a subset of the homes in your zone, acting as those owners' Hospitality Operations Manager directly
- Set your team's schedule within your zone to best support guests and owners in a sustainable way for the team
- Lead the team to deliver exceptional guest experiences and prompt resolution of in-stay issues
- Partner with the General Manager and central teams to align execution with market strategy and collaborate closely in-market with other zones and shared teams
- Provide coaching and development to team members and support performance reviews
Requirements
- 5+ years in hospitality, operations, or property management
- Experience leading frontline or field teams in high-volume, service-focused environments
- Valid driver's license and reliable transportation required
- Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
- Strong organizational and leadership skills
- Comfortable using mobile tools and task management platforms
- Attention to detail and commitment to brand standards
- Calm under pressure and responsive in the face of guest or owner escalations
Nice to have
- Proficiency using mobile tools and task management platforms
- Frequent travel within market required
- Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)
- Rockaway Beach, OR
- Compensation may be adjusted based on experience, skills, and interview performance.
Compensation
- Our compensation reflects several US geographic markets.
- The base pay for this position represents the expected salary for this position.
- Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.
- Roofstock is a total compensation company; the base salary is only a part of our total compensation package.
Benefits
- Monitor and improve field team productivity, task completion, and inspection coverage
- Generous PTO Policy
- Volunteer Time Off
- Paid Parental Leave
- Wellness and home office/cell phone subsidies
- Robust health, dental, vision insurance, and more
- Competitive & Unique Benefits Package
Company info
- Roofstock's STR team has the opportunity to build and shape an entirely new business unit together.
- We plan to expand within our current markets as well as to roll out new markets in the years to come.
- Much like a startup business, things are fast-paced, intense, and exhilarating.
- And when the team wins, we all win.
Equal opportunity
- Roofstock is an equal opportunity employer.
Visa & Work Authorization
- Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Apply directly at Roofstock →Create a free account for alerts like thisView Roofstock immigration profile
This listing is sourced directly from Roofstock's careers page and normalized into a canonical job model.