Berkshire Hathaway Homestate Companies

Berkshire Hathaway Homestate Companies

Client Services Account Manager

Sacramento, California

Sponsorship not specified$83k-$113kDetected 15 days ago
RESTSalesforceAccount ManagementCustomer SupportAccount RetentionAPI TestingVoIPCommunicationCollaborationProblem SolvingMicrosoft OfficeUnderwritingProperty & Casualty

About the role

  • ESSENTIAL RESPONSIBILITIES - Resolves customer service issues, timely addresses inquiries for all policies, and acts as liaison with all internal departments.
  • Troubleshoots and consistently follows up with all parties for resolution.
  • Utilizes monitoring tools to ensure continued compliance. - Coordinates and conducts onboarding meetings with assigned new policy holders and brokers.

Responsibilities

  • Maintains accurate account information in Salesforce.
  • Effectively utilizes Salesforce to service new business and renewals and manage account assignments.
  • Develops and fosters strong working relationships with policyholders and brokers, providing timely and consistent communication regarding claim or service updates.
  • Develops and maintains knowledge of Company products and programs.
  • Actively participates in Client Services team meetings by sharing ideas and thoughts to drive success of the team.
  • Identifies key decisions within own authority and collaboratively involves others in the decision-making process when appropriate.
  • That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success.

Requirements

  • Minimum of 3 years of experience in workers' compensation claims handling and/or client services required.
  • Technical Skills: Strong workers compensation industry knowledge required, to include knowledge of workers compensation claim handling/adjusting.
  • Communication: Ability to effectively communicate with clients, brokers, and company staff regarding a wide range of issues.
  • Ability to adjust communication style to fit the audience.
  • Written communication is well organized, clearly expresses key points, and demonstrates knowledge of the topic.
  • Bachelor's degree from an accredited four-year college or university required.
  • Valid United States driver's license in good standing required.
  • Ability to effectively communicate with clients, brokers, and company staff regarding a wide range of issues.

Nice to have

  • Minimum of 3 years of prior experience in workers compensation claim handling required.
  • Minimum of 1 year of prior experience in client service preferred.
  • Experience: Minimum of 3 years of prior experience in workers compensation claim handling required.

Skills

  • Strong workers compensation industry knowledge required, to include knowledge of workers compensation claim handling/adjusting.
  • Effectively and confidently delivers training to company staff.
  • Exhibits adequate presentation skills and engages the audience through interactive discussions.
  • Computer
  • Certifications: Valid United States driver's license in good standing required.
  • One or more of the following certifications preferred:
  • California Self-Insurance Administrator (SIP)
  • Associate in Risk Management (ARM)
  • Claims Practitioner in Workers Compensation (CPWC) (replaces prior WCCA certification/California specific)
  • Certified in Workers Compensation (CWC) or California Workers Compensation Claims Professional (WCCP)
  • Property and Casualty Broker-Agent

Compensation

  • Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for a Client Services Account Manager in our Sacramento office.

Company info

  • With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast.
  • Relationships are the cornerstone of our culture, and we believe in doing the right thing.
  • Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
  • At BHHC we embrace diversity and foster an environment where our people can be their authentic selves.
  • Our differences make us stronger and better together, which fosters a harmonious workplace-something we truly value.
  • We've created an approachable and collaborative atmosphere.
  • Here you'll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work.
  • Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
  • Remains composed in the face of potentially ambiguous, stressful, or conflicting circumstances.
  • Reacts to negative emotions with respect, positivity, and a genuine desire to resolve the situation effectively.
  • Seeks win-win solutions whenever possible, ensuring that the needs and desires of policyholders are being addressed while also advocating for the company.
  • Genuinely enjoys people and likes to work with others.
  • Is responsive and capable of being persuasive and motivating others.
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This listing is sourced directly from Berkshire Hathaway Homestate Companies's careers page and normalized into a canonical job model.