C.H. Robinson

C.H. Robinson

Manager Customer Success

Oakbrook Terrace, IL United States of America

Sponsorship not specified$83k-$174kDetected 12 days ago
NegotiationSupply ChainLogisticsPerformance ManagementCustomer SuccessCommunicationCollaborationMentoringPublic SpeakingMicrosoft Office

About the role

  • We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Responsibilities

  • Lead and develop a high-performing Customer Success team, driving accountability, exceptional service, and operational excellence in a fast-paced, global environment
  • Build trusted relationships with senior customer stakeholders, serving as a strategic advisor and escalation point across global regions
  • Drive organic revenue growth through cross-selling, upselling, freight expansion, and supply chain solution adoption while managing account profitability and P&L performance
  • Collaborate cross-functionally to identify and implement cost savings, process improvements, and customer-focused innovation initiatives
  • Analyze operational and customer performance metrics to drive service excellence, improve efficiency, and achieve key business objectives
  • Recruit, develop, and retain diverse talent through coaching, performance management, succession planning, and employee engagement initiatives that foster a culture of collaboration and continuous improvement
  • C.H. Robinson is seeking a Manager Customer Success - Life Sciences to lead a high-performing team responsible for the end-to-end management of temperature-sensitive pharmaceutical and life sciences shipments.
  • You will build strong customer relationships, drive operational excellence, and collaborate across teams to deliver innovative solutions that support customer goals and business growth.
  • In this role, you will also lead, coach, and develop a team of specialists and supervisors, fostering a culture of accountability, continuous improvement, and customer-focused execution.
  • Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.

Requirements

  • Bachelor's degree from accredited college or university
  • Minimum 5 years of related industry experience
  • Minimum 2 years of leading and managing teams
  • Ability to travel up to 35% (domestically and internationally)
  • It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
  • If you are passionate about leading teams, solving complex operational challenges, and delivering critical solutions that help life-saving products reach patients around the world, we encourage you to apply today.

Nice to have

  • Advanced proficiency in Microsoft Office Suite of programs
  • Knowledge of Supply Chain and/or Logistics industry
  • Experience in consultative and strategic sales
  • Strong negotiation and conflict resolution skills
  • Strong written and verbal communication skills, including experience presenting to internal and external key decision makers
  • Demonstrates skill of managing internal and external customer expectations
  • Values a diverse and inclusive work environment

Skills

  • Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.

Compensation

  • $83,400.00 - $174,160.00
  • The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.
  • Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.
  • details listed in this posting reflect the base pay only and do not include additional variable compensation.
  • Compensation Range

Benefits

  • Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community

Company info

  • Partner with customers to understand strategic goals, align resources, and deliver executive-level business reviews that maximize value and long-term growth
  • Oversee transportation operations for life sciences customers, ensuring compliant, secure, temperature-controlled shipment execution and an outstanding customer experience

Equal opportunity

  • C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
  • EOE\Disabled\Veteran
  • Benefits
  • Your Health, Wealth and Self
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