Fortive

Field Service Engineer

Portland, OR, United States

Sponsorship not specified$51k-$86kDetected 19 days ago

ExcelInventory ManagementCustomer SupportMedical DevicesLeadershipCommunicationTime Management

About the role

Devises project plans for the installation-planning phase of new equipment.
Completes all activities within the Service System through daily updates and documentation.
This position requires on-call responsibilities, including weekend call coverage on a rotating basis.

Manages all responsibilities of primary territory, including compliance and documentation requirements.
Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
Performs preventive maintenance and documents performance and maintenance records on equipment.
May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction.
Completes all processing of RMA returns to support individual usage of supporting parts and equipment.
Provides feedback/suggestions for design improvement opportunity.
Beta site support/installation.
Performs other duties assigned as needed.

Minimum of 3 years of related work experience with Associate Degree.
Minimum of 5 years of experience in customer support/customer relations/technical support.
Minimum of 2 years customer service experience.
Experience using office based and customized computer programs/applications for territory management and administrative activities.
Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities.
Knowledge of service systems.
Knowledge of calibrated tools.
Determines cause(s), troubleshoots, and performs corrective action as required.
Manage personal "trunk" inventory and complete required audits to support thereof.

Experience working in a field service environment.
MCP certification or equivalent.
Microsoft A+ certification or equivalent computer hardware certification.
Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive.
We use the proven Fortive Business System (FBS) to accelerate our positive impact.
We believe in the power of people working together to solve problems no one could solve alone.
We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.

The salary range for this position (in local currency) is 51,300.00 - 85,700.00
Pay Range The salary range for this position (in local currency) is 51,300.00 - 85,700.00

We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality.
Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP's install base.

Able to work as a part of a cross-functional work group.
Provides support and responds to customers related to critical service.
Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise.

We Are an Equal Opportunity Employer.
equal opportunity employers.
Individuals who need a reasonable accommodation because of a disability for any part of the employment

This listing is sourced directly from Fortive's careers page and normalized into a canonical job model.