Genesys

AI & Experience Orchestration Director (Sales Overlay)

Washington D.C., USA, USA · Director

Sponsorship not specified$134k-$236kDetected 69 days ago

Agentic AISalesForecastingCustomer SuccessCommunicationCollaborationCritical ThinkingPublic Speaking

About the role

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities?
As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.

Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots
Take a lead to identify Priorities and Use Cases to develop AI opportunities
As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results.
Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Experience in sales overlay or subject matter expert roles
12+ years of relevant professional experience in Software / Cloud / AI
Proven experience and expertise in AI-powered customer experience with an AI-First mindset
Effective presentation skills in public events (ability to serve as a compelling subject matter expert)

Hands-on experience selling leading AI solutions within the customer experience / contact center market
#LI-CP1 #LI-remote
To learn more, visit www.genesys.com.

This role has a market-competitive salary with an anticipated base compensation range listed below.
$134,000.00 - $235,600.00

As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients.
Their goals are our goals, and we connect regularly through authentic conversations.
Embrace Empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations.
Fly in formation: We are team players in everything we do.
Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.
We are team players in everything we do.
We are experts in AI and change agents within Genesys.

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.