Osmo.ai
Manager, Customer Success & Manufacturing Readiness
Elizabeth, NJ · Full-time
Sponsorship not specified$113k-$133kDetected 22 days ago
Machine LearningProject ManagementStakeholder ManagementCRMSupply ChainProcurementERPRecruitingCustomer SuccessCommunicationProblem SolvingS&OP
About the role
- Osmo is seeking a Manager of Customer Success & Manufacturing Readiness to ensure customer programs move successfully from onboarding through manufacturing, fulfillment, and deployment.
- This role serves as the primary operational point of contact for customers after project launch.
- You will coordinate manufacturing readiness, order management, production priorities, and customer communication while ensuring projects remain aligned with customer commitments and business objectives.
Responsibilities
- Build strong customer relationships through proactive communication.
- Provide project updates and manage customer expectations.
- Coordinate issue resolution and ongoing customer support.
- Support oil shipment planning and readiness activities.
- Manage customer orders from operational handoff through fulfillment.
- Maintain project timelines and execution plans.
- Manage schedule changes, order modifications, and customer requests.
- Lead execution reviews and escalation discussions to keep projects on track.
- Develop mitigation plans and coordinate corrective actions.
- Support implementation of new tools, reporting, and workflows.
Requirements
- 6+ years of experience in customer success, operations, manufacturing coordination, supply chain, project management, or related fields.
- Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments.
- Experience supporting contract manufacturing environments.
- Familiarity with production planning, order fulfillment, or S&OP processes.
- Experience with ERP, CRM, and project management systems.
- Experience supporting product launches or customer deployment programs.
- 6+ years of experience in customer success, operations, manufacturing coordination, supply chain, project management, or related fields. Ideally from F&F industry.
- Strong organizational and project management skills.
- Excellent communication and stakeholder management capabilities.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple priorities simultaneously.
- Customers feel informed, supported, and confident throughout project execution.
- Manufacturing priorities remain aligned with customer commitments and deployment schedules.
Compensation
- If this role inspires you we'd encourage you to apply.
- We are committed to recruiting, developing, and retaining an incredible team optimized for a diversity of thought, background, and approaches.
- For all Full-Time Employees, compensation is just one component of Osmo's total rewards approach, which is designed to support the well-being, growth, and long-term success of our team members.
- Actual compensation will vary based on factors such as experience, skills, location, internal equity, and other relevant business considerations.
- Osmo regularly reviews pay ranges and compensation structures to ensure they remain competitive, equitable, and aligned with current market data.
- Depending on the role, this may include base salary or contract-based pay, along with access to health, dental, and vision coverage; a 401(k) retirement savings plan with company match; flexible paid time off and company holidays; and equity or incentive compensation for eligible roles.
Benefits
- Osmo is a digital olfaction company, on a mission to give computers a sense of smell to improve the health and wellbeing of human life.
Company info
- Who we are at
- Serve as the primary operational contact for assigned customers.
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This listing is sourced directly from Osmo.ai's careers page and normalized into a canonical job model.