Chamberlain
Customer Supply Chain Lead
Oak Brook, IL
Sponsorship not specified$103k-$165kDetected 14 days ago
ExcelSupply ChainLogisticsProcurementCustomer SupportCommunicationDemand Planning
About the role
- Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
- Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide.
- This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Responsibilities
- Deliver Proactive Supply Chain Solutions to customers and Channels through the development of robust customer supply chain sensing capabilities and collaboratively managed (internal and customer) project action plans
- Lead Supply Chain Joint Business Planning with the strategic customers and represents Chamberlain Group in customer-facing discussions and translates customer insights into actionable supply chain strategies
- Drive cross-functional alignment, proactively identifying risks and opportunities, and influencing outcome that improve service, reliability, and mutual business performance
- Implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value
- Create and promote a business-wide culture of continual improvement to consistently drive the kinds of operational and functional supply chain improvements which are most valuable to customers and Chamberlain Group
- Develop immediate and long-term corrective action plans in co-operation with Chamberlain Group's Supply Chain to identified service issues and failure
- Create shared value by identifying opportunities to visibly and meaningfully elevate the customer experience using tools such as customer journey mapping and design thinking
- Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function
Requirements
- Bachelor's Degree
Skills
- Analytical skills
- Customer service skills
- Ability to understand customer experience
- Excel
Compensation
- The pay range for this position is $102,600.00 - $165,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.
Benefits
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
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This listing is sourced directly from Chamberlain's careers page and normalized into a canonical job model.