Peak6group

Director, Underwriting & Service Operations - P&C

Remote USA · Director

Sponsorship not specified$30k-$60kDetected 50 days ago

HRLeadershipUnderwriting

About the role

Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy.
Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards.
Ensures consistent, data-driven decision-making aligned with carrier underwriting guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture.

Directs and profitably manages all aspects of underwriting and call center operations to meet established standards.
Develops and maintains positive, professional and constructive relationships with carrier partners.
Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals.
Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development
Possesses a clear understanding of multiple carrier underwriting guidelines and maintains an in-depth knowledge of all tools and models used.
Partners with Human Resources to hire, train and develop a high-performance service center team.
Directs and profitably manages underwriting and call center operations, ensuring alignment with carrier underwriting standards, service-level agreements, and organizational financial objectives.
Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Bachelor's degree preferred.
Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers
Current and active 2-20, 4-40 licenses or the ability to obtain such within time frame established by the company.
CPCU, AU, CIC and/or CPIA designations preferred.

$125,000, plus opportunity for a discretionary bonus.
Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner.
Works with senior leadership and executives to establish unit goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual basis.

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match.
We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits.

We are PEAK6, a leading investment firm, using technology to find a better way of doing things.
The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results.
Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses.
PEAK6's core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, FOCUS, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets.
We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities.
As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.

This listing is sourced directly from Peak6group's careers page and normalized into a canonical job model.