Jackson Healthcare

IT Support Center Specialist

Alpharetta-Georgia · Contract

Sponsorship not specifiedDetected 9 days ago

OnboardingCustomer SupportPatient CareLeadershipCommunicationCollaborationProblem Solving

About the role

Headquartered in metro Atlanta, we're powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.
Our mission is to improve the delivery of patient care and the lives of everyone we touch.
We're always looking to add new talent to our teams.

Provide timely and accurate responses to customer inquiries and technical support requests through phone, email, chat, or other designated channels.
Acquire and maintain an understanding of the company's supported software applications.

5-10% travel required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to stand
Demonstrates solid working knowledge of core technical skills and systems.

Associate's or Bachelor's degree in Computer Science or Information Technology preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a patient, customer-centric approach.
Ability to explain technical issues in a way that non-technical people will easily understand.
Ability to work in a fast-paced, team-oriented environment.

Adhere to established support center processes and guidelines.
Participate in regular quality assessments and training programs to enhance skills and knowledge.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Learn and become proficient in IT services provided to Jackson Healthcare companies.

Diagnose and troubleshoot technical problems described by customers.
Identify and escalate complex issues to the Operations team.
Follow up with customers to provide regular updates, and to ensure their issues have been resolved to their satisfaction.
Has a broad range of expertise and understanding of the Company's objectives.
Applies Company policies and procedures to resolve a variety of issues.
Stay up to date with product updates and feature changes, ensuring customers receive current information and training if needed.
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
Maintain a friendly, empathetic, and professional attitude while assisting customers.

This listing is sourced directly from Jackson Healthcare's careers page and normalized into a canonical job model.