Filson

IT Support Technician

Seattle, WA

Sponsorship not specifiedDetected 120 days ago

LogisticsCustomer SupportTCP/IP

About the role

This role focuses on diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations.

Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution.
Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals.
Document support interactions, resolutions, and processes within the knowledge base and ticketing systems.
Create and maintain user documentation, FAQs, and training materials.
Support end users by providing guidance on technology best practices and self-service tools.
Collaborate with cross-functional teams to identify root causes and improve IT support processes.
The IT Support Technician provides timely technical assistance to Filson's corporate, manufacturing, logistics, and retail teams.
In this role, you will provide Tier 1-2 technical support while delivering exceptional customer service in a fast-paced environment.

3-5 years of experience in technical support, help desk, or a customer-facing IT support role.
Working knowledge of Microsoft Office 365, Windows and macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking concepts (LAN/WAN, TCP/IP, DHCP).
More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
With more than 125 years under our belt, we still have a start-up mentality.

High school diploma or equivalent required
bachelor's degree in Information Technology, Computer Science, or a related field preferred.

This listing is sourced directly from Filson's careers page and normalized into a canonical job model.