Moab
Implementation Manager
New York City
Sponsorship not specified$10k-$50kDetected 653 days ago
RESTLogisticsCustomer SuccessCustomer Support
About the role
- As an implementation manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency.
Responsibilities
- You'll oversee and facilitate new customer user training and support through the implementation lifecycle.
- You'll manage implementations in varying phases concurrently.
- You'll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative.
- You'll identify consistent pain points and develop and iterate on processes to help the company solve issues over time.
- Moab is building a modern, all-in-one software platform for equipment dealers & rental businesses.
- We seek new team members who are eager to dive in and collaborate with the rest of the team to drive impact for our customers and for the business.
Requirements
- 8+ total years of experience working at a top equipment rental company (e.g., United, Sunbelt, Herc, Cat Rental Stores, top speciality rental companies etc.)
Compensation
- $10k-$50k
Company info
- As part of the implementation team, we're looking for an individual to help lead training, implementing and on the ground customer success for new customers.
- You'll design virtual and in-person training for new customers of Moab.
- You'll create training and implementation plans for customers including what sessions are virtual and in-person and align with the customer on scheduling.
- You'll cultivate relationships with these customers and manage expectations.
This listing is sourced directly from Moab's careers page and normalized into a canonical job model.