University Health Network

University Health Network

Technical Support Technician

Toronto, ON, Canada · Contract

Sponsorship not specified$31k-$47kDetected 2 days ago
PythonPowerShellCustomer SupportTCP/IPVPNResearchCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

  • Our mission is to digitally enable UHN and this position is the catalyst for rolling out this vision to our organization.
  • In addition to personal computers, the candidate will also be able to address Macintosh computers, network devices, printers, cellphones, basic AV systems and troubleshoot other relevant supported equipment.
  • The broader team provides 24/7 coverage, and the position requires shift-work to ensure critical systems are supported.

Responsibilities

  • Technical Support Manager
  • The Technical Support role will be a key contact for all UHN users on information technology programs, systems and devices, responding to issues in a professional and timely manner.
  • The Technical Support team will take ownership of issues brought to them and proactively look to improve our systems and streamline service delivery.
  • The Technical Support will perform a variety of tasks and will need to work across all supported UHN sites.
  • Technical Support of Hardware and Software
  • Provide telephone, live-chat, email and in-person support to end users
  • Acts as the subject matter expert in Technical Support products and services
  • Provides incident and problem management support in accordance to established Technical Support SLA
  • Facilitate, manage and initiate interactions between vendors and other UHN Digital support teams
  • Proactive maintenance and support on systems

Requirements

  • Princess Margaret Cancer Centre with travel to any UHN site, as required
  • Shift work is required with potential on-call.
  • Must be available to work outside normal business hours in a 24/7 environment, including weekends and holidays
  • When required, escalate problems and issues to product vendors and management, including services that exceed response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
  • Unpack, lift and push/move boxes of equipment when required
  • Move, configure, deploy and test UHN IT assets, as required
  • Perform Site inventory as required
  • 1 to 2 years of practical and related experience is required
  • Completion of a 3 year community College program in a computer related field or recognized equivalent is required
  • Working knowledge of Windows 10/11, Microsoft Office 2016 or higher and Office 365 is required

Skills

  • Track equipment within the internal database

Compensation

  • $31.41 to $47.11 per hour

Benefits

  • As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
  • UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Apply directly at University Health Network →Create a free account for alerts like thisView University Health Network immigration profile

This listing is sourced directly from University Health Network's careers page and normalized into a canonical job model.