Signet Jewelers Corporate

Specialist IT I (Onsite - Charlotte, NC)

Support Center - Charlotte, NC · Full-time

Sponsorship not specifiedDetected 6 days ago

Inventory ManagementCustomer SupportCollaborationProblem SolvingCompTIA

About the role

The Tier 1 Service Desk Specialist will guide users through standard troubleshooting steps, reference and direct users to Knowledge Base Articles (KBAs), and escalate issues as needed when they cannot be resolved at first contact.

Technical Support & System Management
Provide Tier 1 support for basic hardware, software, and network issues (e.g., password resets, printer problems, connectivity).
Escalate unresolved or complex issues to Tier 2 or Tier 3 support.
Maintain and update self-service knowledge base articles (KBAs) for common issues.
Document incident resolutions in tickets and KBAs.
Collaborate with IT teams on routine tasks and minor projects.

High school diploma or equivalent required.
0-2 years of experience in a technical support or customer service role.
Familiarity with computer hardware, networking, and software (Windows, macOS, Office 365).
Basic troubleshooting and problem-solving skills.

We have many opportunities available on our other career site pages.
Click here to link to our careers page!
These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some.
They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward.
Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Technical certifications (e.g., CompTIA IT Fundamentals, A+) are a plus.
Experience with ticketing systems preferred.

This listing is sourced directly from Signet Jewelers Corporate's careers page and normalized into a canonical job model.