Heartflow
Complaint Specialist
Austin, Texas · Junior
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($61,000) is below the Level I prevailing wage of $72,030. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Industrial Engineers (17-2112) · Austin-Round Rock-San Marcos, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- As our Complaint Specialist, you will help protect the safety of patients and the regulatory integrity of the Heartflow platform after it reaches clinicians.
- This role is a core part of our post-market surveillance system and connects customer feedback to continuous quality improvement.
- Investigation Review: Review complaint investigations for completeness, root cause rationale, and quality of documentation.
Responsibilities
- Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.
- Perform and document regulatory reporting determinations.
- Trending & Metrics Support:
- Assist with complaint data requests as needed to support trending and management review.
- Partner with Customer Support and serve as a liaison for complaint escalations, including clarifying event details and gathering additional information.
- Help maintain complaint handling tools and procedures and find ways to streamline workflows as the business scales.
- Complaint Handling: Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.
- You will manage product complaints from intake through closure, making sure every report is evaluated, documented, and assessed for reportability accurately and on time.
- Regulatory Assessment: Perform and document regulatory reporting determinations.
Requirements
- Bachelor's degree
- The Complaint Specialist identifies, reviews, and processes complaints as required by applicable regulations, standards, and company procedures.
- Experience with Salesforce, Electronic Document Management Systems (EDMS), Google Workspace, and MS Office
Skills
- Knowledge of ISO 14971 (risk management for medical devices)
- Strong critical thinking skills and great attention to detail
- Excellent communication, documentation, and time management skills
Compensation
- This position has an estimated base salary of $61,000 to $75,000 and bonus. #LI-IB1; #LI-Hybrid
Benefits
- Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology.
- Prepare Medical Device Reports (MDRs) and vigilance reports for review and submission to FDA, EU, UK, and other global regulatory authorities as required.
- Support Quality Management System activities, including CAPA, Nonconformance Reports (NCR), Health Hazard Evaluations (HHE), risk management, and internal and external audits.
Company info
- Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process.
Equal opportunity
- Heartflow is an Equal Opportunity Employer.
This listing is sourced directly from Heartflow's careers page and normalized into a canonical job model.