ServiceTitan

Staff Product Manager, Equipment Diagnostics & Field AI

US Remote · Staff+

Sponsorship not specifiedDetected 30 days ago

Data AnalysisData ScienceComputer VisionProduct ManagementProduct StrategyLogisticsRecruitingOnboardingLeadership

About the role

ServiceTitan is the operating system for the trades.
The information was siloed, the process was manual, and the cost of a misdiagnosis - a return trip, a wrong part, a dissatisfied homeowner - was real and invisible.

Drive adoption across the various trades and personas operating on ServiceTitan, creating a truly loved and invaluable experience.
Build a platform layer of diagnostics that can be leveraged across multiple AI powered workflows throughout the product.
Create and Own a the strategy for the equipment data graph that will power multiple workflows.
Lead customer discovery with technicians and service operators to deeply understand real diagnostic workflows and where AI can have the highest impact, not just building AI for AI sake.
Partner with engineering, data science, and design to build intelligent, reliable, and fast experiences that work in real field conditions.
Experience building AI-powered or intelligent systems products - you understand what it takes to make AI reliable, trustworthy, and actually useful in practice.
Strong mobile product instincts: you understand the constraints and opportunities of building for workers in the field.
Strong cross-functional leadership across engineering, design, data science and Go-To-Market teams.
Experience partnering with third parties to build collaborative products.
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.

Ability to conduct complex data analysis to inform product decisions and direction.
For decades, a technician's ability to diagnose and fix a problem depended entirely on what they knew, who they could call, and how well the manufacturer's manual translated to the job in front of them.
A diagnostic mindset: you're energized by low-adoption problems, and you know how to separate UX issues from positioning issues from product gaps.

Be Human With Us:
Being human isn't about checking every box on a list.
It's about the experiences we have, people we meet, and the perspectives we share.
So, if you have the skills but are hesitant to apply because of your background, apply anyway.
We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.
We're in this together.
Come be human, with us.
Use of AI Technology:

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Comfort working across ambiguous problem spaces and iterating toward clarity with customers and data.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.