EasyPost
Customer Success Manager
Lehi, Utah
Sponsorship not specified$52k-$68kDetected 22 days ago
GitRESTSalesforceLogisticsCustomer SuccessZendeskCommunicationCollaborationProblem Solving
About the role
- The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless renewal process.
- The essential functions include, but are not limited to, the following:
- o Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.
Responsibilities
- o Proactively manage customer renewals, ensuring timely engagement and successful completion of the renewal process.
Requirements
- o Minimal to light physical effort is required in performing duties.
- o Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time.
- o Bachelor's degree
- o 2-5 years of experience in a customer-facing role
- o Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
- Core Competencies Required:
- o Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers.
- o A self-starter with initiative, drive and strong desire to succeed
Nice to have
- o Previous experience working in shipping and logistics a plus
- o Knowledge of Salesforce and Zendesk a plus
Compensation
- What We Offer: o Comprehensive medical, dental, vision, and life insurance o Competitive compensation package and equity o Monthly work from home stipend of $50 o Flexible work schedule and paid time off o Collaborative culture with a suppo
Benefits
- o Conduct customer check-ins, as appropriate, to assess account health, address concerns, and prepare for upcoming renewals.
- o Maintain accurate customer information, including contacts, account health, renewal status, and significant customer interactions within the company-supported CRM.
- Minimum Education & Experience
Company info
- 🧡📦💙 Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses-from garage startups to the Fortune 500.
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This listing is sourced directly from EasyPost's careers page and normalized into a canonical job model.