hcwt.fa.us2.oraclecloud.com
Technical Support
Battle Creek, MI, United States
Sponsorship not specifiedDetected 44 days ago
Customer Support
About the role
- Follows documented and standardized procedures to diagnose and troubleshoot incoming employee issues identified in Help Desk tickets or via employee phone calls.
- Provides timely resolution of less complex problems or escalation on behalf of customer to appropriate technical personnel.
Responsibilities
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
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