Gehc
Clinical Customer Success Manager
Remote, USA
No sponsorship$113k-$169kDetected 25 days ago
CRMCustomer SuccessCustomer SupportCommunicationTime ManagementPublic SpeakingOrganizational Skills
About the role
- Job Description Summary This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios.
- You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products.
- This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours.
Responsibilities
- Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
- Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
- Collect on and perform renewals of our customer's service and maintenance contracts
Requirements
- 5+ years of customer success management or similar experience preferably in a clinical setting
- Time management and organizational skills with the ability to multitask
- Proven ability to navigate hospital institutions
- As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices
Nice to have
- A bachelor's degree is preferred
Compensation
- We will not sponsor individuals for employment visas, now or in the future, for this job opening.For U.S. based positions only, the pay range for this position is $112,800.00-$169,200.00 Annual.
Company info
- Job Description Summary
- This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios.
- Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
- https://www.mimsoftware.com/
- MIM believes the initial sale of our software is just the first step in the journey with our customers.
- Maintaining a devoted customer base is a core part of our strategy.
- We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
- We are looking for candidates located in the western United States to better align with the working hours of our customers.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
- While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
- Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
- Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
Equal opportunity
- GE HealthCare is an Equal Opportunity Employer.
- Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Visa & Work Authorization
- GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
This listing is sourced directly from Gehc's careers page and normalized into a canonical job model.