Office Ally

Office Ally

Client Support Manager

Hybrid - San Antonio, TX

Sponsorship not specifiedDetected 1 day ago
Process ImprovementPerformance ManagementLeadershipCommunicationProblem SolvingMentoringProperty & CasualtyClaims Management

About the role

  • This role combines people leadership, performance management, and process optimization to foster a high-performing, customer-centric environment.

Responsibilities

  • Support succession planning by identifying and developing supervisors for future leadership roles
  • Ensure supervisors effectively manage daily call center operations, including call flow, staffing adherence, scheduling, and compliance with policies
  • Manage high-level customer escalations and assist supervisors in resolving complex customer issues
  • Collaborate with Workforce Management to ensure staffing levels align with forecasted demands and business needs
  • Recommend and implement process improvements to streamline workflows, reduce handling times, and enhance efficiency
  • Oversee call quality programs to ensure agents - through their supervisors - deliver consistent, professional, and empathetic service
  • Ensure supervisors and Team Leads are equipped to coach agents effectively, reinforcing service standards and best practices

Requirements

  • Advanced proficiency with call center systems, analytics tools, and applicable software programs
  • Ability to interpret key performance metrics and use insights to improve team performance and operational outcomes
  • Proven problem-solving and conflict resolution skills

Nice to have

  • Nice to Have <span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"134245418":true,"134245529":true,"201341983":0,"335559738":160,"335559739

Company info

  • At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions -from eligibility verification and claims management to revenue recovery and payment processing -that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.
  • In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.
  • At the core of our company are four key values that guide our mission and work:
  • Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
  • At Office Ally, we've been revolutionizing healthcare administration since our inception.
  • What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company.
  • We offer a range of affordable, cloud-based revenue cycle management solutions -from eligibility verification and claims management to revenue recovery and payment processing -that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.
  • In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare.
  • Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem.
  • Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.
  • Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
  • Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
  • Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.
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This listing is sourced directly from Office Ally's careers page and normalized into a canonical job model.