EverCommerce
EverPro - Software Engineering Operations Specialist (Remote, CAN)
Remote (Canada)
Work authorization required$130k-$140kDetected 14 days ago
AzureDevOpsSite Reliability EngineeringAgileJiraConfluenceSalesforceAccountingERPRecruitingCustomer SuccessAR/VRLeadershipCommunicationOrganizational Skills
About the role
- This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them.
- The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems.
- In addition, this role will look towards automating reporting and operations using AI.
Responsibilities
- Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
- Partner directly with engineers and managers to troubleshoot process breakdowns
- Implement AI automation for reporting and operational excellence
- Design and maintain:
- Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development
- Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases
- Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready
- Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes
Requirements
- 7+ years in engineering operations, engineering management, program management, or similar roles
- Strong understanding of SDLC execution in real engineering environments
- Experience working directly with engineers to solve process and tooling challenges
- Ability to operate independently and make day‑to‑day configuration decisions
- Actively audit teams' usage of tools to ensure adherence to required SDLC practices
- Enforce required fields and transitions
Nice to have
- Experience supporting tool and process consolidation after acquisitions
- Advanced Jira automation experience (complex rules, branching, conditional logic)
- Experience with implementing AI automations using Claude
- Hands‑on Productboard administration experience
- Background in software development, QA, DevOps, or SRE
- Jira and Productboard data are trusted by leadership and teams
- Reduced manual updates through effective automation
- Engineers experience less friction and clearer expectations in day‑to‑day delivery
Compensation
- The target base compensation for this position is $130,000 - $140,000 CAD per year in most locations.
Benefits
- Robust wellness benefits, including an annual wellness stipend
- Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
- We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- https://careers.evercommerce.com/us/en
- The Security & Alarm division of EverCommerce, is looking for a Junior Product Manager to join our Alarm Monitoring product team.
- This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses.
- This is an opportunity for someone looking to grow their career in product management by owning the details that make product execution successful - working cross-functionally to ensure developers build the right things the right way.
Equal opportunity
- EverCommerce is an equal opportunity employer and we value diversity at our company.
- equal opportunity employer and we value diversity at our company.
Visa & Work Authorization
- Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce's careers page and normalized into a canonical job model.