Welcomemat Services

Account Manager, BridalLive

Remote - US

Sponsorship not specified$90k-$109kDetected 27 days ago

HubSpotSalesforceCRMSalesPipeline ManagementNegotiationCustomer SuccessCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

As an Account Manager at BridalLive, part of the Fullsteam organization, you are responsible for driving expansion growth within our customer base.
Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services...
Deeply understand customers business needs and match to qualifying products and solutions.

Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.

3+ years of experience in software sales, preferably within the SMB and mid-market segments.

Bachelor's degree in Business, Marketing, Technology, or a related field preferred.

Ability to think strategically and identify growth opportunities within existing accounts.
Strong understanding of sales processes and techniques for upselling and cross-selling.
Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
Strong problem-solving skills with the ability to address and resolve customer issues effectively.
Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.
Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.
In-depth understanding of the software technology industry and market dynamics.
Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
Fast and adaptative learner, focused on improving customer and business processes.
Advanced negotiation skills.
Driven by achieving and exceeding targets, with a strong focus on results.

$90,000-109,000 USD
Includes base salary plus commission.
Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.

Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.

This listing is sourced directly from Welcomemat Services's careers page and normalized into a canonical job model.