Acs
On-Call Concierge, Hope Lodge
Boston, Massachusetts · Part-time
Sponsorship not specifiedDetected 30 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Our employees and 1.3 million volunteers are raising the bar every single day.
- And the people who answer it are fulfilled.
- The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment.
Responsibilities
- Greet guests and manage check-in and check-out procedures (30%)
- Maintain organized front desk area and accurate guest records (10%)
- Monitor lobby security and implement safety protocols (10%)
Requirements
- Minimal travel required
- Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
- Minimum 1 year of Customer Service Experience
- High School Diploma or Equivalent
- Additional education or training in hospitality management or customer service is a plus.
Nice to have
- Previous experience in hospitality, guest services, or a related field is preferred.
Skills
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
Benefits
- jobs.cancer.org/benefits.
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
Company info
- At the American Cancer Society, we're working to end cancer as we know it, for everyone.
- We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
- The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.
- It is a calling.
- This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.
- This is Part-time On Call Concierge opening at our Hope Lodge facility in Boston, MA.
- This individual will be offered shifts based on business needs that will typically entail working less than 20 hours per week.
- We are a proud equal opportunity employer.
- We are a proud
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Acs's careers page and normalized into a canonical job model.