Athene Annuity And Life Company
Claims Representative
West Des Moines, Iowa
Sponsorship not specifiedDetected 9 hours ago
About the role
- If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.
- Purpose: We're hiring Claims Representatives!
- A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines.
Requirements
- Ability to navigate multiple computer systems with minimal assistance required
- 1+ years of work experience required; experience with annuities is strongly preferred.
- Demonstrated interpersonal skills, including effective verbal and written communications.
Nice to have
- 1+ years of work experience required
- experience with annuities is strongly preferred.
- Understanding of annuity and financial services regulations preferred.
Company info
- We are driven to do more.
- More for our customers and the financial professionals who offer our products.
- You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
- We're hiring Claims Representatives!
- The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.
- Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.
- Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.
- Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.
- Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.
- Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.
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