Auger
Product Lead - Customer Solutions
Dallas, USA
Sponsorship not specifiedDetected 225 days ago
Supply ChainLogistics
About the role
- This role is equal parts supply chain operator and technical innovator.
- You've spent your career inside supply chain operations.
- You know what it's like to watch a forecast miss, a shipment get stuck, or an exception queue pile up faster than anyone can clear it.
Responsibilities
- Work directly with Auger's engineering team to build it, making the calls on tradeoffs and what gets built first.
- Prove the first piece of the product works, then define what Auger builds next to expand further into the account.
- before a customer signs with Auger, we build them a working prototype to prove our ability to deliver on their use case.
- You turn that early prototype into a finished solution that their team can rely on daily, prove it works, and then define what Auger builds next to expand further into that account.
- They own the relationship and the schedule; you own what the product does and why, and together you make sure the customer hears one consistent story.
- You're also the one in front of the customer whenever the conversation turns to the product itself: demoing what's been built, mapping workflows, listening to what is and isn't working for their operators, and turning that into what you build next.
- The customer should think of you as the person who owns the product they're getting, not someone relaying messages from an engineering team they never see.
Requirements
- A track record of owning a product implementation through to real users.
- You work side by side with Auger's Customer Solutions Architect who runs the day-to-day customer relationship.
This listing is sourced directly from Auger's careers page and normalized into a canonical job model.