Sila
CSR/Dispatcher
White Lake, MI
Sponsorship not specified$17k-$20kDetected 30 days ago
SalesOutbound SalesCustomer SupportCommunication
About the role
- If you thrive in a fast-paced environment, love helping people, and enjoy the challenge of juggling multiple priorities, this could be the perfect fit.
- One minute you're helping a customer with a plumbing emergency, the next you're finding a way to maximize a technician's schedule or turning an inbound call into a booked appointment.
Responsibilities
- Manage schedule changes, cancellations, and emergency calls
- Support technician utilization and route efficiency
- Document customer interactions accurately in Service Titan
- Deliver an exceptional customer experience on every interaction
Requirements
- 1+ years of CSR, dispatch, call center, or scheduling experience
- Previous HVAC, plumbing, electrical, or home service industry experience required
- Experience handling high call volume
- Ability to multitask and stay organized in a fast-paced environment
- Ability to prioritize emergency calls and changing schedules
- Ability to convert inbound calls into booked appointments
- Experience managing technician schedules
Nice to have
- Service Titan experience strongly preferred
Compensation
- $17-$20 per hour
- The Air Traffic Controller of the Company
- At Carter's Plumbing, Heating & Cooling, our mission is simple: Growing Together as a Team to Serve Every Customer with Excellence-and have fun doing it.
- We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly.
- If you thrive in a fast-paced environment, love helping people, and enjoy the challenge of juggling multiple priorities, this could be the perfect fit.
- Every day is different.
Company info
- Carter's Plumbing, Heating & Cooling
- Growing Together as a Team to Serve Every Customer with Excellence-and have fun doing it.
- We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly.
- Pay: $17-$20 per hour
- The Air Traffic Controller of the Company
- At Carter's Plumbing, Heating & Cooling, our mission is simple: Growing Together as a Team to Serve Every Customer with Excellence-and have fun doing it.
- Every day is different.
- Answer inbound customer calls with professionalism and urgency
- Schedule plumbing and HVAC service appointments
- Dispatch technicians efficiently throughout the day
- Communicate with customers regarding appointment status and expectations
This listing is sourced directly from Sila's careers page and normalized into a canonical job model.