Zollmedicalcorp

Bilingual Account Coordinator (English/Spanish) – FT M-F 8:30am-5pm ET

Pittsburgh, PA

Sponsorship not specifiedDetected 14 days ago

Customer SupportFDA RegulatoryMedical DevicesMicrosoft Office

About the role

CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country.
Provide internal support for Field Sales with delivery of the LifeVest
Works within the customer support team.
Manage the selection of PSR contractors based on availability, activity levels, etc.
Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
Provide quality and timely customer support for product installations and post installation inquiries.
Support company and department change initiatives
Manage customer (internal/external) relationships effectively
Support on-boarding effort for new hires

Demonstrate ability to multi-task in a fast-paced work environment
Associate's Degree required
Knowledge of Microsoft Office Suite
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services.
Responsible for ensuring time to fit metric is met
Disperses equipment as needed, determining shipping methods based on cost versus need
Acts as the single point of coordination for inventory and PSR management.

For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

Act as a liaison between internal and external customers
ZOLL is a fast-growing company that operates in more than 140 countries around the world.
Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

This listing is sourced directly from Zollmedicalcorp's careers page and normalized into a canonical job model.