Netflix
Senior Product Operations Lead & Program Manager - Content Experience Innovation
Remote, United States · Senior · Full-time
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About the role
- Strengthen how the team works by defining, documenting, and maintaining the ways of working and standards that keep product development running smoothly.
- Run the team's core operating cadences, including planning, OKRs, and QBRs while coordinating inputs, timelines, and deliverables, and turning them into clear, actionable and decision-ready readouts for leadership.
- 10+ years of Product Operations, Product or Program Management, Business Operations, or related experience in a product-driven organization.
Responsibilities
- You'll own the product operations backbone of the team including the ways of working, operating rhythms, portfolio visibility, and systems that make a fast-moving product organization more efficient and effective.
- Own portfolio-level operations: manage intake and prioritization, maintain the roadmap and launch calendar, and give the team and its partners a clear view of what's in flight, what's coming, and what's at risk.
- Design and build scalable systems, workflows, and tooling that reduce manual effort and make the team faster, leveraging AI and automation where it creates efficiency.
- Identify operational opportunity areas across the product development lifecycle, and drive improvements that increase quality, efficiency, and productivity.
- Partner with New Content Exploration and various Product and Tech teams on initiatives within their innovation roadmaps.
- Lead complex programs that cut across product areas that transform the way we work, managing high degrees of change.
- Demonstrated ability to build tooling and workflows that create leverage, including practical use of AI and automation to improve efficiency.
- Strong cross-functional partnering skills across Product, Engineering, TPM, Design, and non-technical teams.
Requirements
- A track record of designing and scaling operational processes, rhythms, and systems in fast-moving, ambiguous environments, with a high degree of autonomy.
- Fluency with operating cadences such as planning, OKRs, and QBRs, and the ability to turn messy inputs into clean, decision-ready outputs.
- Strong attention to detail, with the ability to connect the dots between projects and programs to ladder up to company and team goals
Nice to have
- Content discovery, merchandising performance management, or recommendation systems domain experience preferred.
Benefits
- Partner with senior leadership to shape the business vision and opportunity of transformation efforts.
- You'll also flex into Program Management to drive critical innovation programs across the team to bring our product vision to life.
Company info
- At Netflix, our mission is to entertain the world.
- Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality.
- We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology.
This listing is sourced directly from Netflix's careers page and normalized into a canonical job model.