FedEx
Lead Retail Customer Service Associate
DALLAS, TX, US
Sponsorship not specified$0k-$0kDetected 18 days ago
RESTFinancial AnalysisCustomer SupportLeadershipCommunicationFinancial Reporting
About the role
- The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.
- The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes.
- The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers.
Responsibilities
- Maintains inventory of shipping supplies Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Supports FedEx Office Quality initiatives.
Requirements
- If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
Compensation
- Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
- Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
- Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
Equal opportunity
- FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
- Equal Opportunity Employer including, Vets/Disability.
This listing is sourced directly from FedEx's careers page and normalized into a canonical job model.