Slip Robotics
Field Engineering Manager
Norcross, Georgia, United States
Sponsorship not specifiedDetected 69 days ago
JiraConfluenceLogisticsOnboardingCustomer SupportZendeskRoboticsMechanical DesignElectrical EngineeringLeadershipCommunicationCollaborationActuators
About the role
- Slip Robotics is a B2B Robotics-as-a-Service company deploying autonomous loading and unloading robots - SlipBots and SlipLifts - at warehouse and fulfillment sites across North America.
- You are inheriting a capable team and stepping into a function where the opportunity - and expectation - is to replace tribal knowledge and reactive heroics with structure, documented standards, and scalable execution.
- Establish the operating cadences that make the team predictable: structured escalation paths, weekly standups, escalation reviews, and 1:1s that replace reactive firefighting with a defined, repeatable workflow.
Responsibilities
- Direct Team Lead, mentor, and develop a team of 3-5 Field Engineers - setting clear performance expectations, individual growth paths, and a team culture grounded in disciplined engineering practice.
- Define and own the diagnostic procedures that Field Engineers follow when resolving product failures in the field - from initial triage through root cause confirmation to repair validation.
- Own hiring and onboarding for future Field Engineers as the team scales with Slip's growing fleet.
- Cross-Functional Partners Ensure that field-observed failures reach Service Engineering with sufficient documentation - symptom, context, frequency, and operational impact - to support meaningful root cause investigation.
- Serve as the field's authoritative voice in cross-functional RCA sessions, design reviews, and product development discussions.
- Translate field observations into engineering-quality inputs without requiring Field Engineers to own the engineering work.
- Partner with Service Engineering on RCA intake protocols, resolution validation, and feedback loops - ensuring fixes developed upstream are validated in the field and outcomes are reported back.
- Partner with Applications Engineering to ensure fleet-wide technical standards flow into site-specific deployment configuration sheets at the time of new customer onboarding - reducing failures born from inconsistent commissioning.
- Maintain JIRA-based tracking for field-side RCA contributions - every open failure with a systemic signature should have a corresponding ticket, owner, and status visible to cross-functional partners.
- Build campaign playbooks executable by any qualified Field Engineer, with clear go/no-go criteria, rollback procedures, and post-campaign validation steps.
Requirements
- Own Confluence space as the team's active knowledge platform - documentation must be current, organized, and genuinely used.
- Data-driven operator with the ability to identify trends in service data, prioritize by impact, and communicate findings to technical and non-technical stakeholders alike.
- Build and maintain a Repair Standards Library covering all SlipBot and SlipLift failure modes: step-by-step remediation procedures, required tooling, and expected outcomes.
- This library is the team's institutional memory - it must be current, not archival.
- Proficiency with field service tooling: ticketing platforms (Zendesk or equivalent), documentation systems (Confluence), and engineering project tracking (JIRA).
- step-by-step remediation procedures, required tooling, and expected outcomes.
Nice to have
- ticketing platforms (Zendesk or equivalent), documentation systems (Confluence), and engineering project tracking (JIRA).
- Familiarity with autonomous mobile robot (AMR) or industrial automation platforms is strongly preferred
- ROS familiarity is a plus but not required.
- Ability to read and interpret mechanical drawings, electrical schematics, and technical specifications.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field required.
- 2+ years of direct people management experience - ideally leading a technical field team with geographically distributed responsibilities.
Benefits
- Translate monthly fleet health findings from
- Competitive salary and equity in an early-stage robotics company Comprehensive benefits including health, dental, and vision Permissive time off policy Slip Robotics is an
Company info
- structured escalation paths, weekly standups, escalation reviews, and 1:1s that replace reactive firefighting with a defined, repeatable workflow.
- Every technician who encounters a known failure mode should have a clear, tested procedure to follow.
- Build and maintain a
- Fleet and Customers Own the end-to-end lifecycle of field campaigns: identify the failure or risk (in partnership with Service Engineering), develop the field-side remedy and procedure, coordinate deployment logistics with the team and customers, and confirm resolution across the fleet.
Equal opportunity
- equal opportunity employer.
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