Duet
Manager, Customer Strategy & Operations
New York City
Sponsorship not specifiedDetected 135 days ago
SQLSparkA/B TestingProject ManagementFinancial ModelingForecastingExcelOnboardingCustomer SuccessCommunicationCollaboration
About the role
- We're looking for a passionate Customer Strategy & Operations Manager to join our growing Operations team.
- Equal parts relationship-builder, trusted advisor, quantitative problem-solver, and strategic operator, you'll guide practices through transformation and help them achieve clinical, financial, and operational success.
- This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys wearing many hats, and knows how to keep a smile while driving outcomes.
Responsibilities
- Financial & Operational Analysis: Structure and execute analyses across revenue, margins, capacity, and growth. Use your analytical chops to tell a story and drive smarter decision-making.
- Customer Onboarding & Partnership: Be the face of Duet to new practices, guiding them through implementation and acting as their long-term strategic partner.
- Customer Advocacy & Retention: Own practice happiness. Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships.
- Scalability & Best Practices: Partner with the Head of Customer Ops to build the playbook-developing templates, tools, and rituals that help us scale Customer Success with heart and efficiency.
- Use your analytical chops to tell a story and drive smarter decision-making.
- Own practice happiness.
- Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships.
Requirements
- 3-5+ years in a client-facing consulting, strategy & operations, or business operations role-ideally in a startup, healthcare, or consulting
- A proven ability to build trust quickly and manage relationships with warmth and clarity
- Strong analytical skills-you're comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking your own models and forecasts. SQL experience is a plus!
- Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day
- Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems
- Excellent communication and project management skills
- High EQ, low ego, and a bias toward action
- Who will thrive here:
- Thoughtful relationship-builders who get energy from helping others succeed
- Operational doers who love structure but can flex when the playbook's still being written
Nice to have
- SQL experience is a plus!
Compensation
- The salary for this role is $140,000 per year plus equity.
Benefits
- Create financial models and forecasts to provide visibility into a practice's financial and operational health.
Company info
- Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local.
- We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos.
- We're building a vertically integrated platform to help NP practices thrive as independent businesses.
- From patient engagement to revenue forecasting, from care delivery to community building, our solutions are driven by data and designed to let
- From patient engagement to revenue forecasting, from care delivery to community building, our solutions are driven by data and designed to let NPs focus on what matters most: caring for their communities.
This listing is sourced directly from Duet's careers page and normalized into a canonical job model.