Serval
Deployment Success Manager
San Francisco
Sponsorship not specifiedDetected 27 days ago
Agentic AICustomer SuccessCommunication
About the role
- As a Deployment Success Manager on Serval's Agent Deployment team, you'll be the long-term owner of customer outcomes, making sure the value created at deployment compounds into adoption, expansion, and renewal.
- The best Deployment Success Managers leave every customer more self-sufficient, and every process more scalable, than they found it, so that the success of the next ten customers is easier than the last.
- The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes.
Responsibilities
- Own customer success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally.
- Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen and expand Serval's footprint within each account.
- Ship product changes: modify production code to fix bugs and build features that extend Serval's capabilities to meet customer needs.
- An eagerness to build, writing code and automation to create scalable systems rather than one-off fixes.
- An instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving, ambiguous environments.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors.
Requirements
- Startup experience in a customer-facing or technical role.
- Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
Nice to have
- Experience in an early-stage startup environment.
- Experience owning renewals or commercial relationships.
- Familiarity with IT, security, service management, or workflow automation.
Benefits
- We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software.
Company info
- Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don't just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we're building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- We're backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
- Serval http://serval.com is an AI-native automation platform transforming how enterprises operate.
- Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
- Our agents don't just respond to requests - they reason, take action across systems, and continuously improve with usage.
- What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
- Long term, we're building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- Be a key player in shaping the success of our product and company.
This listing is sourced directly from Serval's careers page and normalized into a canonical job model.