ActBlue
Desktop Support Associate II
Boston, Massachusetts, United States · Mid · Full-time
No sponsorship$66k-$82kDetected 23 days ago
Project ManagementRecruitingCommunication
About the role
- We empower small-dollar donors and help them make their voices heard - and behind the scenes, our IT team plays a critical role in keeping our people and systems running at their best.
- To thrive in this role, you'll need to be a fast learner who works well both asynchronously and collaboratively in a remote-first environment.
Responsibilities
- Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce
- Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom
- Support identity and access management workflows, including provisioning, SSO configurations, and access reviews
- Maintain accurate, high-quality technical documentation for processes, systems, and projects
- Contribute to the IT knowledge base to support team scalability and end-user self-service
- Support in-office IT operations including conference room AV, badge systems, and hardware inventory
- Support wired and wireless networking troubleshooting in the physical office
- building change through the power of people.
- Since our founding, we've been building innovative solutions to revolutionize grassroots fundraising - if you've donated to a Democratic campaign or a progressive organization online, you've probably used our platform!
- We believe in putting power in the hands of small-dollar donors by helping thousands of groups - from local candidates to national movements - mobilize their communities and create a lasting impact.
Requirements
- Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom
- Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone, iPad) in a managed enterprise setting
- Familiarity with endpoint security tooling, MDM platforms, and SSO/identity provider integrations
- Experience supporting meeting room and conferencing technology (Zoom Rooms, telephony, AV equipment)
- Additional travel may be required for select positions.
- If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.
Nice to have
- Comfort with scripting, automation tools, or low-code platforms to streamline IT workflows is a plus
Compensation
- Details: $65,658 - $81,543 - $97,428
- ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.
Benefits
- Flexible work schedules and an unlimited time-off policy
- Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
- plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
- Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
- Dependent and health care flexible spending account options
- Employee Assistance Program (EAP) benefits for employees
- A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
- Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times
- Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Company info
- ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive.
- Our vision is simple: building change through the power of people. Since our founding, we've been building innovative solutions to revolutionize grassroots fundraising - if you've donated to a Democratic campaign or a progressive organization online, you've probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups - from local candidates to national movements - mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy.
- ActBlue is a nonprofit that builds technology and infrastructure for Democratic campaigns, progressive organizations, and nonprofits. We empower small-dollar donors and help them make their voices heard - and behind the scenes, our IT team plays a critical role in keeping our people and systems running at their best. We're committed to building an inclusive, remote-first culture where every team member can do their best work.
- Our vision is simple: building change through the power of people.
- Every member of our team is deeply committed to advancing our shared mission and core values.
- Together, we are shaping the future of democracy.
- As part of our hiring process, ActBlue will conduct a background check at the time of offer.
- We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission.
Equal opportunity
- To request an accommodation, email recruitment@actblue.com.
Visa & Work Authorization
- ActBlue is unable to sponsor work visas at this time
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This listing is sourced directly from ActBlue's careers page and normalized into a canonical job model.