Lisinski LAW Firm
Senior Director of Business Development Operations
Remote (United States) · Director
Sponsorship not specified$10k-$15kDetected 1 day ago
Project ManagementSalesforceCRMBusiness DevelopmentLead GenerationAccountingPerformance ManagementLeadershipProblem SolvingMentoring
About the role
- Ensure consistent execution across all geographies and channels, eliminating performance variability driven by process inconsistency.
- Ensure training resources operating under dotted‑line relationships are governed by SLAs and performance metrics.
- Act as a strategic advisor to leadership, providing data‑driven insights on performance, capacity planning, operational risks, and growth opportunities.
Responsibilities
- This role exists to transform a rapidly grown, high‑revenue sales organization into a standardized, disciplined, and highly accountable operating system across in‑office intake, virtual intake, phone sales, intake support, and retentions.
- Partner with IT and Business Intelligence to consolidate reporting into a single, reliable source of truth, leveraging shared services through clearly defined KPIs and service‑level agreements.
- Own BD‑specific training standards, content, and performance outcomes while leveraging HR's L&D infrastructure for instructional design, delivery, and program management.
- Develop and manage a comprehensive quality assurance program that audits consultations, phone interactions, and retention engagements for compliance with scripts, ethical guidelines, and standards.
- Implement QA scorecards, feedback mechanisms, and coaching loops that directly inform performance management and continuous improvement.
- In partnership with HR organizational design resources, establish standardized role clarity to support consistent performance management and career progression.
- Partner with Compensation to design and optimize incentive plans, commission structures, and performance contests that reinforce desired sales behaviors and conversion outcomes.
- Translate operational requirements into system design decisions and drive adoption through process alignment, without serving as a technical system administrator.
- Drive shared accountability for conversion, client experience, and retention outcomes across leadership.
- Establish clear SLAs, KPIs, and governance models to ensure accountability regardless of reporting line and develop career pathways within BD Operations.
Compensation
- $10k-$15k
Benefits
- Build and oversee a centralized BD training capability in partnership with HR's Learning & Development function.
Company info
- Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."
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This listing is sourced directly from Lisinski LAW Firm's careers page and normalized into a canonical job model.