A2mac1

Customer Success Manager

Detroit, Michigan, United States · Senior

Sponsorship not specifiedDetected 20 days ago

Data AnalysisProject ManagementJiraConfluenceExcelCustomer SuccessCustomer SupportZendeskMechanical DesignCommunicationCollaborationProblem SolvingPublic SpeakingMicrosoft Office

About the role

Presales & Solution Consulting Support the sales process with manufacturing and solution expertise Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases Translate customer requirements into tailored solution concepts, including value propositions,
scope definitions, and configuration/customization approaches Deliver product demonstrations and presentations to both technical and business stakeholders Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows Support RFP/RFQ processes and contribute to proposal creation

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