Clutch (withclutch.com)
Field Specialist
Mississauga, Ontario, Canada · Full-time
Sponsorship not specifiedDetected 13 days ago
Customer Support
About the role
- As we scale rapidly, we are looking for a Field Specialist to be the face of our company!
- Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle.
- You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.
Responsibilities
- Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across Southern Ontario.
- Autonomy & ownership - opportunity to build your process and influence the company workforce and at every level.
Requirements
- 1+ years experience transporting vehicle
- 2+ years of customer-facing experience
- Driving Record: 3 years of clean driver's abstract with no major infractions.
- It'd be great if you have:
- Experience with warranty products so that you can answer any question that arise during the process
Nice to have
- Minimum of 40 hours per week, with overtime as needed.
- There is a 4 weekday plus 1 weekend date working schedule
- Availability: Minimum of 40 hours per week, with overtime as needed.
Skills
- skills, performance, market benchmarking, responsibilities and working conditions.
- Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.
Compensation
- Wage: $24 per hour
- Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.
Benefits
- Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
- Above market health & dental benefits.
- Education: High school diploma or equivalent
Company info
- Delivering a uniquely special experience to each and every one of our customers.
- Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
- A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
- What we're looking for:
- Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
- We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
Equal opportunity
- If you require accommodation at any stage of the interview process, please email talent@clutch.ca.
Visa & Work Authorization
- Legally authorized to work in Canada.
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