AmeriLife
Help Desk Analyst
Clearwater, FL · Contract
Sponsorship not specifiedDetected 29 days ago
Vue.jsiOSAndroidCustomer SupportCommunicationMicrosoft Office
About the role
- The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices.
- End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
- Administration of VUE platform for user account setup and activation
Responsibilities
- This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.
- Setup and support of iPad iOS
- Setup and support of Microsoft Surface tablets
- Administration support of AgentXcelerator online agent platform - including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
- Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
- Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
Requirements
- Proficiency with web browsers/settings on multiple devices
- Knowledge Skills, and Abilities
- Experience with Apple iOS setup and deployment
- Knowledge of Mobile Device Management (MDM) software
- Knowledge of VUE platform
Compensation
- Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request.
- Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law.
- We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.
- Pay ranges are available upon request.
- We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws.
- Compensation for this role will be determined based on skills, qualifications, experience, and market factors.
Benefits
- For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Equal opportunity
- We are an Equal Opportunity Employer and value diversity at all levels of the organization.
- All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.
- We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
- Americans with Disabilities Act (ADA) Statement
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This listing is sourced directly from AmeriLife's careers page and normalized into a canonical job model.