Lake Trust Credit Union
Member Experience Associate - Detroit Woodward
Detroit, MI, US
Sponsorship not specifiedDetected 50 days ago
Customer SupportAdaptability
About the role
- This position is in Detroit, MI DESCRIPTION The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells
- products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust
Responsibilities
- Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success.
- Maintain product knowledge at an expert level.
- Perform all essential financial transactions, including opening all deposit accounts, including specialty and business accounts.
Requirements
- Perform other duties and responsibilities as required or assigned.
Nice to have
- This position is in Detroit, MI DESCRIPTION The Member Experience Associate is passionate about delivering the best Member Experience to our members!
- This person must be adaptable with a strong sense of teamwork.
- They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals.
- Proactively greet and interact with members as they enter the Credit Union.
- Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
- Be a financial coach to our members!
- Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
- Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
Benefits
- Pursue learning and development activities.
- Ability to work flexible schedules.
- Prior lending experience preferred What you'll get We know that pay and benefits are important.
Company info
- Working with an energetic team focused on making our members wildly successful An opportunity to work with others that have your back every step of the way Opportunities to make a difference both inside and outside of our walls Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
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This listing is sourced directly from Lake Trust Credit Union's careers page and normalized into a canonical job model.