Marqeta
Senior Production Support Engineer
Remote, USA · Senior
Sponsorship not specified$87k-$108kDetected 85 days ago
SQLDatadogJiraSalesforceProcess ImprovementCustomer SupportCommunicationProblem SolvingMentoring
Stay score
odds of building a lasting career here
48Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 15 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 63%
Of 16 labor certifications old enough to have been used, 6 expired without the employer filing the next step. Median time from filing to decision: 500 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role can be performed remotely anywhere within the United States or from our Oakland office, in Pacific Timezone only.
- Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
- When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
Responsibilities
- We lead with humility and set aside hierarchy to work as a team.
- We drive forward with focus and agility.
Requirements
- Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
- Experience with logging and monitoring tools such as Datadog.
- Experience with Salesforce, Jira, DataDog
- Experience working at a high-growth start-up
- Experience with Relational Database
- Experience with low-code automation tooling.
- Experience with AI tools to design process improvements and bring in efficiency
Nice to have
- Respond to inquiries via tickets, emails, and other channels
- Take ownership of responding to inquiries, issues, and escalations
- Work cross-functionally to resolve problems and provide customer updates
- Become a Marqeta product expert.
- Assist in responding to alerts, data, and trends that have a customer impact
- Work on automation, identifying toil and process improvement areas.
- Act as a mentor for Junior resources and take ownership of complex, time-sensitive problems
- Experience in the card payments industry is strongly preferred
Compensation
- To support Flex First, we calibrate pay to a competitive value according to working location.
- Annual "development dollars" to support our people growth and development
Benefits
- Multiple health insurance options
- Flexible time off - take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Monthly stipend to support our remote work model
Company info
- Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilize our offerings.
- As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes.
Equal opportunity
- Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
Visa & Work Authorization
- Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, Credit Card Payment, 3DS, and Tokenization will be helpful.
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This listing is sourced directly from Marqeta's careers page and normalized into a canonical job model.