Amplemarket
Senior Customer Success Manager
Remote, US · Senior
Sponsorship not specifiedDetected 82 days ago
Project ManagementSalesAccount ManagementLead GenerationOutbound SalesOnboardingCustomer SuccessCommunicationOrganizational Skills
About the role
- Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.
- In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way.
- You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other.
Responsibilities
- Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
- Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
- Identify expansion opportunities and manage upsell initiatives
Requirements
- 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
- Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
Nice to have
- Previous experience in sales
- Previous experience in marketing (Growth/Performance)
- Experience working in a high-growth startup environment
- Knowledge of the outbound sales industry, trends and solutions in the market
- A little more about Amplemarket:
- Fast growing startup with product market fit
- Founders also created https://fermatslibrary.com
- Nice work environment
Compensation
- Competitive Salary
Benefits
- Health Insurance
- Proactively monitor account health to identify risks early and be proactive at mitigating churn
Company info
- What is Amplemarket all about?
- Amplemarket is the all-in-one compound solution that enables this.
- Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions.
- We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
- We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.
- At Amplemarket, we are on a mission to set the highest standards in customer experience.
- We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.
- As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket.
- You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.
- We are a post-Series A start-up
- We are backed by YCombinator
Apply directly at Amplemarket →Create a free account for alerts like thisView Amplemarket immigration profile
This listing is sourced directly from Amplemarket's careers page and normalized into a canonical job model.