Baseten
IT/Support Operations Engineer (NY)
New York
Sponsorship not specifiedDetected 17 days ago
Machine LearningSparkProcurementCustomer SupportResearchCommunicationOrganizational Skills
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- In this role, you will play a critical part in
- As we continue to scale, you will be the primary point of contact for day-to-day
- technical issues, allowing you to have a direct impact on our team's productivity
Responsibilities
- Serve as the escalation point for day-to-day technical support, diagnosing and
- Manage user lifecycle administration including provisioning, deprovisioning,
- Own the IT onboarding experience for new employees - from laptop setup
- Maintain and continuously improve office IT infrastructure to ensure a reliable,
- Build and maintain a knowledge base of self-serve resources to reduce ticket
- Manage IT asset procurement, inventory tracking, and vendor relationships
- Support new office buildouts and contribute to broader workplace IT planning
Requirements
- Strong working knowledge of Google Workspace, MDM platforms (e.g.
- Proven experience administering macOS at scale, with solid working
- knowledge of Windows environments
- Hands-on experience with automation tools and a track record of streamlining
Compensation
- Competitive compensation, including meaningful equity
Benefits
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
- If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
Company info
- At Baseten, we are committed to fostering a diverse and inclusive workplace.
- also assist with systems administration and workflow automation as our company
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