Velera
Strategic Partnerships Relationship Manager
Remote-USA
No sponsorship$127k-$165kDetected 6 days ago
Account ManagementBusiness DevelopmentNegotiationProcurementPerformance ManagementCommunication
About the role
- Candidate will identify strategic opportunities, participate in strategic planning, and take broad perspective delivering relevant payment, card, and ecommerce industry expertise.
- Serve as point of contact for presentation and negotiation of all financial related requests outside of established contract, including new business incentives, fee waivers, and reimbursements.
Responsibilities
- Direct and manage vendor-partner relationship by ensuring partner focuses on growing Velera's business and providing quality execution for our members, including but not limited to directing and establishing priorities, communicating strategic needs and objectives, and negotiating through challenges to ensure the most desirable result for Velera.
- Collaborate with all levels across the company to optimize vendor-partner relationship, with the objective to maximize the level of priority our business partners offer to our employees and member credit unions.
- Review, monitor, and report vendor-partner performance against contractual SLAs and enterprise wide delivery expectations; Direct and hold partner accountable for corrective action and process improvements, collaborating with internal stakeholders at all levels.
- Work directly with key internal stakeholders, executives, and senior partner executives to negotiate, escalate, and resolve issues; Direct and establish priorities with partner to ensure focus on most critical issues and member needs.
- Monitor multi-million dollar vendor partner expenses ensuring contractual compliance of pricing, rebates, incentives and penalty payments.
- Identify internal gaps impacting vendor performance; Influence internal stakeholders to implement process improvements and processes to maximize vendor performance and positive impact.
- Perform all other duties as assigned.
Requirements
- Ten (10) years of experience in business development, product management, partner management, or strategic account management within the card issuing ecosystem.
- Ten (10) years of experience negotiating complex commercial agreements, including processor services agreements, network incentive agreements, pricing schedules, and SLAs.
- Experience creating and executing joint business plans, performance reviews and Quarterly Business Reviews (QBRs).
- Bachelor's Degree Required in Business or related field, MBA Preferred, or combination of education and experience required.
- Demonstrated ability to lead negotiations as an individual contributor, including the ability to coordinate with internal legal, finance, product and procurement teams.
- Deep understanding of issuer processing platforms, card networks, and the associated services provided to financial institutions.
- About Velera
- At Velera, inclusion isn't an initiative - it's how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.
- Pay Equity
- $126,600.00 - $164,600.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
- Great Work/Life Benefits!
- Competitive wages
- Medical with telemedicine
Nice to have
- Direct experience working with or managing relationships involving Fiserv, FIS, Visa or Mastercard (or comparable processors/networks) preferred.
Compensation
- However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have
Benefits
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
- Provide ongoing education and communication to all levels of partner support to communicate Velera mission, goals, objectives and priorities.
Company info
- Join the People Helping People
- Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider.
- The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.
Visa & Work Authorization
- Direct experience working with or managing relationships involving Fiserv, FIS, Visa or Mastercard (or comparable processors/networks) preferred.
This listing is sourced directly from Velera's careers page and normalized into a canonical job model.