North America

Enterprise Architect, Commercial IT/CRM

United States

Sponsorship not specified$117k-$187kDetected 30 days ago

Product StrategySalesforceCRMAccount ManagementERPCustomer SupportResearchLeadershipCommunicationMentoring

About the role

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning.
We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.
To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Define and maintain the target-state architecture for Commercial IT / CRM capabilities, with Salesforce as the primary technology anchor.
Partner with Technology Product Owners, engineering leaders, and solution architects to ensure product and delivery decisions align with long-term Commercial IT architecture.
Partner with adjacent domain owners to ensure CRM integration points and data flows are scalable, governed, and aligned to enterprise standards, without assuming ownership of those domains.
Establish CRM architecture principles, reusable design patterns, decision frameworks, and exception processes.
Deep understanding of the Salesforce ecosystem, including CRM data models, automation, reporting, integration approaches, and platform design considerations.
Strong knowledge of commercial business processes, including lead management, opportunity management, account management, customer service, marketing engagement, renewals, entitlements, and lead-to-cash integration points.
This role provides architecture leadership for the capabilities that support sales, service, marketing, customer engagement, and commercial operations.
You will partner closely with Commercial IT leadership, Technology Product Owners, engineering leaders, Enterprise Architecture, Data, ERP, Commerce, Security, and business partners to define target-state CRM architecture, establish architecture guardrails, reduce technical debt, and enable scalable automation, analytics, and AI-ready commercial processes.

Experience translating business and product strategy into scalable architecture decisions, standards, and delivery guidance.
Experience with CRM integration across enterprise platforms such as ERP, commerce, marketing technology, data platforms, analytics, identity, and security.
Strong communication and influencing skills, with the ability to explain complex architecture concepts and tradeoffs to senior business and technology leaders.
Familiarity with AI-enabled CRM use cases, customer insights, predictive analytics, service automation, or commercial analytics.

Bachelor's degree in computer science, Information Systems, Engineering, Business, or a related field, or equivalent professional experience.
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals.
Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Preferred: Bachelor's degree in computer science, Information Systems, Engineering, Business, or a related field, or equivalent professional experience.

The full base pay range has been provided for this position.
Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program.
25% Annual: Individual Target
$117,100.00 - $187,300.00 USD

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.
Click here to learn more about our Total Rewards Philosophy.
This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning.
We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being.
We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

This listing is sourced directly from North America's careers page and normalized into a canonical job model.