Teamdynamix

Associate Customer Success Manager

Remote, USA

Sponsorship not specifiedDetected 4 days ago

SalesforceCRMSalesAccount ManagementCustomer SuccessCommunicationCollaborationOrganizational SkillsMicrosoft Teams

About the role

Rather than traditional high-touch management, you will leverage automation, data insights, and digital communication to ensure our customers achieve measurable success.
You will be responsible for the entire renewal lifecycle while acting as a "scout" to identify top candidates within your portfolio who are a fit for additional products and services.

The Renewal Engine: Drive the end-to-end renewal lifecycle, managing outreach and negotiations to ensure high retention rates and on-time contract execution.
Digital Outreach: Design, test, and optimize automated touchpoints (emails, in-app notifications, etc.) across the customer journey to drive adoption.
Ecosystem Alignment: Partner with Marketing, Product, and Sales to ensure a seamless and consistent customer experience.
Strategic Insights: Provide "voice of the customer" data to the Product team to inform the roadmap and support accurate renewal forecasting.
We strive to create an inclusive and equitable space, but we realize we don't always get it right.
We're continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

You are exceptionally disciplined and self-motivated.
You possess the "air traffic control" skills required to manage a high volume of accounts and deadlines without oversight.
Ability to write concise, engaging digital content and conduct professional commercial conversations during the renewal process.

1-3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment.

The Mix: A balanced 80% Base / 20% Variable compensation structure that rewards both retention and pipeline generation.

Lead Qualification: Identify customers ready for broader solutions and facilitate seamless hand-offs to the appropriate sales or expansion teams.

Statement
TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.
Our privacy practices can be found here https://www.teamdynamix.com/cpra/.
For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers' Compensation Act.

regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any ot

This listing is sourced directly from Teamdynamix's careers page and normalized into a canonical job model.