Scanhealthplan

Bilingual Concierge Advocate

Houston, TX · Senior · Contract

Sponsorship not specifiedDetected 30 days ago

ComplianceOutbound SalesCustomer SupportHIPAAResearchCommunicationProblem SolvingCritical ThinkingTime ManagementMentoring

About the role

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models.
They act as a liaison between clients and service providers, offering guidance, recommendations, and solutions to enhance customer experience.

Each of us has a responsibility to drive Equality in our communities and workplaces.
Document interactions with members to update member's records and help track issue resolution.

2+ years Call Center, customer service, concierge or hospitality experience required
Ability to handle large call volume, while always providing excellent customer service.
Ability to listen, talk and type at the same time
Ability to work in an environment where continuous coaching and feedback is the standard practice.
A background check is required. #LI-JR1

An annual employee bonus program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Founded in 1977 as the
combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen-not dilute-our mission.
We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
Bilingual Concierge Advocate

Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)

This listing is sourced directly from Scanhealthplan's careers page and normalized into a canonical job model.