Fis Management Services LLC
Securities Operations Associate III
IND HYDB 18-23 OB3, IN · Mid
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About the role
- It's an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions!
- Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.
- Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
Responsibilities
- Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.
Requirements
- Excellent knowledge of Customer Services
- Experience of working with global/other teams
- FISTA and WFM knowledge is an added advantage
- Shift time is 7:30 to 4:30 AM
- Excellent communication and interpersonal skills
- Global mindset (Desirable)
- Ready to work in night shifts (5 days in a week)
- A good team player
- Detail oriented and regard for timeliness
- High regard for deadlines and deliverables
- Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.
- What we offer you
Compensation
- Competitive salary and benefits
Company info
- What you will be doing:
- Addresses inquiries and performs account maintenance on deposits and money market accounts.
- Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
- Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
- Interfaces with clients to determine present and future needs and discusses progress toward solutions.
- Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
- Completes banking transactions and identifies opportunities to market bank products to best meet each caller's personal needs.
- Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
- Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
- Provides referrals to the managing director or relationship manager for new and additional services.
This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.