Fis Management Services LLC

Securities Operations Associate III

IND HYDB 18-23 OB3, IN · Mid

Sponsorship not specifiedDetected 25 days ago

Customer SupportCommunication

About the role

It's an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions!
Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.
Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.

Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.

Excellent knowledge of Customer Services
Experience of working with global/other teams
FISTA and WFM knowledge is an added advantage
Shift time is 7:30 to 4:30 AM
Excellent communication and interpersonal skills
Global mindset (Desirable)
Ready to work in night shifts (5 days in a week)
A good team player
Detail oriented and regard for timeliness
High regard for deadlines and deliverables
Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.
What we offer you

What you will be doing:
Addresses inquiries and performs account maintenance on deposits and money market accounts.
Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
Completes banking transactions and identifies opportunities to market bank products to best meet each caller's personal needs.
Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
Provides referrals to the managing director or relationship manager for new and additional services.

This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.